Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the supplier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Wenzel GmbH, Klosterhofstraße 2, 80331 München, Germany, info@wenzel-muc.de, phone: +49 89 26 66 62) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the enclosed sample cancellation form for this purpose, which is, however, not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you cancel this contract, we must return to you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will you be charged for this refund. We may refuse to refund you until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned by normal post due to their nature, these costs are 148,25 EUR incl. VAT. You must only pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
- Contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
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Sample cancellation form (If you want to cancel the contract, please fill out this form and send it back) - To Wenzel GmbH, Klosterhofstraße 2, 80331 Munich, Germany, info@wenzel-muc.de - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following - Ordered on (*)/received on (*) - Name of the consumer(s) - Address of the consumer(s) - Signature of the consumer(s) (only in the case of notification on paper) - Date |
Special notes
If you finance this contract with a loan and revoke it later, you are no longer bound by the loan contract, provided that both contracts form an economic unit . This is to be assumed in particular if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the withdrawal takes effect, your lender takes over our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the withdrawal or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also revoke the loan agreement if you also have a right of withdrawal.
Cancellation policy created with legal text editor from Trusted Shops.